Complaints for Air 1 Moving and Storage in North Hollywood, CA

11255 Van Owen Avenue
North Hollywood, CA 91605 | Get Directions

(800) 526-6838

http://www.air1moving.com

Contact Air 1 Moving and Storage for their business hours at 800-526-6838.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complaints allege disputes regarding the cost of the moves or question the cost of shipping supplies. Others allege delays in delivery of the goods. ~~The company responds to complaints by offering discounts issuing refunds mailing claim forms and delivering items. The company also contends it is standard practice for them to collect the balance due before unloading the goods out of the truck.

Complaint Closing Statistics

0 complaints against Air 1 Moving and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Air 1 Moving and Storage complaints