Airflow Appliance Repair ratings, reviews and complaints - Major Household Appliance Repair Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege repairs performed did not correct problems; technicians misdiagnose repairs and yet charge service fees and extensive delays in receiving repairs to their appliances or warranty repairs. Other customers complain the company charges excessively for parts or labor ordered parts take excessive time periods to arrive or that customer service agents fail to return calls or resolve billing issues. ~~The company responds to complaints by denying refund request claiming the amount paid is for the service call or referring to their 30 day warranty for service and 90 day warranty on parts. In other cases the company offers explanations for their charges or diagnosis offering additional repairs or apologizing for problems.~

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Airflow Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Airflow Appliance Repair provides residential and commercial appliance repair services.

Primary Contact:	Alexandre Kozachenko (Owner)
Business Started:	12/28/2001
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 46884
Status: verified

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Airflow

ATA Appliance Repairs

Mars77, Inc

Airflow Appliance Repair, Inc.

Websites:

http://ata-appliance-repair.com

Contacts:

Support

Aleksandr Kozachenko (Co-Owner)

Anatoliy Kolesnik (Co-Owner)

Tish (Service Manager)

Addresses:

21213 Hawthorne Boulevard, Torrance, CA, 90501

5800 Owensmouth Avenue Unit 42, Woodland Hills, CA, 91367

Reputation Report

Airflow Appliance Repair

Complaints and Resolutions

Other Information