Complaints for Airflow Appliance Repair in Van Nuys, CA

6747 Odessa Avenue, Suite 205
Van Nuys, CA 91406 | Get Directions

(800) 734-1557

http://www.airflowappliance.co...

Monday - Friday: 7:00 am- 8:00 pm
Saturday: 7:00 am - 5:00 pm
Sunday: 8:00 am - 2:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege repairs performed did not correct problems; technicians misdiagnose repairs and yet charge service fees and extensive delays in receiving repairs to their appliances or warranty repairs. Other customers complain the company charges excessively for parts or labor ordered parts take excessive time periods to arrive or that customer service agents fail to return calls or resolve billing issues. ~~The company responds to complaints by denying refund request claiming the amount paid is for the service call or referring to their 30 day warranty for service and 90 day warranty on parts. In other cases the company offers explanations for their charges or diagnosis offering additional repairs or apologizing for problems.~

Complaint Closing Statistics

0 complaints against Airflow Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Airflow Appliance Repair complaints