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Airsoft Megastore

165 inquiries |
Sporting Goods Retail

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5012 4th Street
Irwindale, CA 91706 | Get Directions

(818) 495-6502

http://www.airsoftmegastore.co...

Monday - Friday: 5:00 am - 7:00 pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/19/2014 Michael W.

DO NOT BUY FROM Airsoft Megastore!

DO NOT BUY FROM Airsoft Megastore! I bought an air rifle for my son Christmas 2013 and it never worked. Before I even sent it back customer service said they would not honor the warranty because I used non-authorized pellets. The gun never even shot pellets! There were no pellets in the gun. When they received it they would not even replace it. The San Jose, CA BBB said Airsoft Megastore never even responded to the complaint I filed. I am still waiting on results from the FTC and NC Attn General office. The website will not even allow reviews of products to be posted!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the companyâ€™s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Airsoft Megastore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Airsoft Megastore offers the sell of airsoft guns, bb guns, and tactical gear and accessories.

Primary Contact:	Customer Service
Business Started:	1/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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