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Alan Brent Photography

  107 inquiries |
Photographers |   Business Alert

3956 Fresh Wind
Westlake Village , CA 91361
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(818) 991-2099

Company Rating

BBB

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege the company either fails to deliver the wedding photos or albums or complainants only receive part of their photo order. Some customers report waiting up to one and a half years for completion of their wedding photography. A few customers complain that the wrong photos were used in the album. Many complainants also report that the company does not return phone calls and allege poor customer service when they are calling to check the status of the finished products.

The company responds to some complaints by simply stating that the consumer has received everything they requested. The company did not provide any reasons for the delays or address the poor customer service issues. In other cases, the company states they are in the process of completing the customer’s order and they will send the photos upon completion.

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Complaint Closing Statistics

0 complaints against Alan Brent Photography closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's nature of business is providing professional photography services.

Primary Contact: Alan Brent Carruth (Owner)
Business Started: 1/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BBB suggests when choosing a photographer, ask for recommendations from family, friends and co-workers. Schedule interviews with two or three to get a feel for the types of services they offer, the quality of their work and related fees. Ask the photographer if he/she is the one who will be photographing your wedding. If so, that should be stated in the contract. If not, request to meet personally with the photographer who will be shooting your wedding and review photos from several events before making a decision. The price should not be the only determining factor, but you should know what fees you will be charged for what services.

Find out if the photographer works with an assistant? If so, is that included in the fee? Ask for references and talk to previous clients. A photographer who is reluctant to provide references is of questionable quality. Ask if the photo package is fixed or customized? How many photos are included and what about reprints, enlargements and albums? Find out about the time frame for delivery of proofs and other products, and the payment schedule. If a deposit is required; find out how much, by when, and if it is refundable. Obtain a written contract that details every service to be provided and the name of the photographer who will shoot your event; the location, date and time length of all events; the type of package; a list of guaranteed prices for enlargements and any additional charges, like taxes or travel fees. The contract should also specify what happens if your photographer doesn’t show up, as well as the cancellation/refund policy.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Terri Carruth (Photographer)
Alan Brent

Addresses: