Complaints for Alan Brent Photography in Westlake Village , CA

3956 Fresh Wind
Westlake Village , CA 91361 | Get Directions

(818) 991-2099

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company either fails to deliver the wedding photos or albums or complainants only receive part of their photo order. Some customers report waiting up to one and a half years for completion of their wedding photography. A few customers complain that the wrong photos were used in the album. Many complainants also report that the company does not return phone calls and allege poor customer service when they are calling to check the status of the finished products.

The company responds to some complaints by simply stating that the consumer has received everything they requested. The company did not provide any reasons for the delays or address the poor customer service issues. In other cases, the company states they are in the process of completing the customer’s order and they will send the photos upon completion.

Complaint Closing Statistics

0 complaints against Alan Brent Photography closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alan Brent Photography complaints