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Alaska USA Federal Credit Union

  565 inquiries |
Credit Unions

P.O. Box 196613
Anchorage, AK 99519
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(800) 525-9094

http://www.alaskausa.org

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/8/2021

At your Eagle River, AK location the manager and one of the associates went directly out of their way to be as difficult and as sexiest as they could be too me and it was extremely frustrating and a complete defamation of character. I was trying to switch out cash for a business I work for as I do some of the managerial accounting. I told the first clerk this and she said unless I had an account that they were not able to help me so I said I would open an account and she moved me down to another lady who was extremely nice and deserves a promotion for how helpful she was being. The first clerk who I talked to then went and grabbed the manager as I was setting up an account and stopped the very helpful lady from helping me saying that I would be unable to set up an account. This is all after they not only recognized the petty cash bag I had from the business but they knew the girl I work with that has a personal account and comes in for the same reason and allow her too do cash switch outs. I was given no explanation as to why I could not only set up an account but also wasn't allowed to do cash switch outs like they do for the girl WHO I then called to come and do it and they allowed her too shortly after. It was unethical, unprofessional and completely embarrassing especially when I called my coworker to come do exactly what I was trying to do. It is a direct example of sexiest behavior and I am appalled that your company allows this. I will be telling others.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Alaska USA Federal Credit Union closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Alaska USA Federal Credit Union was founded in 1948, offering consumer and commercial deposit and loan services, as well as mortgage and real estate loans, insurance, investments and investment management, and title and escrow closing services.

Primary Contact: Complaint Management Officer
Business Started: 1/1/1948
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Licensing

California Department of Business Oversight

Verified License

License Number: 4131067
Status: Active

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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