All American Golf Experience ratings, reviews and complaints - Golf Equipment and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after agreeing to trial offers for golf clubs with money back guarantee customers return merchandise as directed but do not receive the promised refund. Others allege the company does not issue RMA numbers and fails to return calls. One customer alleges, the company fails to disclose, prior to agreeing to the trial, that a restocking fee will be charged if the clubs are not tried for at least 45 days. Most complainants requested refunds.

The company responds to most complaints by issuing refunds or credits, or providing customers with explanations of why refunds are denied. In some cases, the company denied refunds because the clubs were not returned in the required timeframe, or because the customer initiated a dispute with their credit card company before contacting the company's customer service department. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against All American Golf Experience closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sales of golf equipment.

Primary Contact:	Jason Moreau (Owner)
Business Started:	4/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company telemarkets golf clubs on a trial basis. Customers are required to place a security deposit and pay a non-refundable shipping fee. The company offers a money-back guarantee for all clubs returned after the trial period, less shipping and handling and also charges a 20% restocking fee for all clubs returned before a specified day of course play.

We suggest that anyone testing golf clubs for this company do so without giving credit card information or payment of any kind. That information should only be given after the trial period, and only then if you want to purchase the equipment.

By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120-day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Owner

Dave (Complaints Manager)

Holly Smith

Reputation Report

All American Golf Experience

Complaints and Resolutions

Other Information