Complaints for All American Golf Experience in Fountain Valley, CA

10725 Ellis Avenue Suite A
Fountain Valley, CA 92708 | Get Directions

(877) 773-4653

http://www.allamericangolfexpe...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after agreeing to trial offers for golf clubs with money back guarantee customers return merchandise as directed but do not receive the promised refund. Others allege the company does not issue RMA numbers and fails to return calls. One customer alleges, the company fails to disclose, prior to agreeing to the trial, that a restocking fee will be charged if the clubs are not tried for at least 45 days. Most complainants requested refunds.

The company responds to most complaints by issuing refunds or credits, or providing customers with explanations of why refunds are denied. In some cases, the company denied refunds because the clubs were not returned in the required timeframe, or because the customer initiated a dispute with their credit card company before contacting the company's customer service department. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against All American Golf Experience closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

All American Golf Experience complaints