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Allstate Insurance Company

322 inquiries |
Insurance Agents and Services

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PO Box 660598
Dallas, TX 75266-0598 | Get Directions

(877) 810-2920

http://www.allstate.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/4/2019 Monique P.

Get people on the phone who speak English well, get honest workers and do better at getting help.

I filed a request to help my daughter change her tire out of town. All state called back and it was a women who spoke with a heavy accent and very hard to understand. She told me All State could not show up because it was flooded. Told me to have her call 911. In the process they never cancelled the tow truck. Tow truck showed up and let my daughter know that they were lying about being able to reach her for flooding. Tow truck needed them to call back for insurance purposes. So i called and they assured me someone would call the tow truck. They never did and i had to make a new request to get a hold of someone. Thankfully the tow truck guy stayed patient for my daughter because All State was taking advantage of the situation. The tow truck guy chewed the All State road side assistant person out once they finally caller back. Such a freaking hassle for no reason. This entire process took almost two hours!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Allstate Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing health and accident insurance.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Allstate

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

PO Box 660636, Dallas, TX, 75266

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