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Ally Financial

85 inquiries |
Loan Companies

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P.O. Box 380906
Bloomington, MN 55438 | Get Directions

(866) 766-4622

http://www.ally.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/1/2018 cathy k.

Horrible customer service and scammers

They are the worst company I have ever dealt with, it took 10 phone calls just to speak to a supervisor in regards to my auto loan, then I had to speak to 3 different supervisors all who couldn't or wouldn't help me reconcile the accout! One even hung up on me!! After questioning why they were insisting I still owed them 6 more payments after the loan maturted no one was able to answer my question, they were like reading from a script!!!NO ONE spoke English!!!and even their finance dept. didn't have the right documentation in front of them. They said they would review and get back to me, they said they wouldnt repo the car, well the only people that called back were the people trying to get a past due amount that was fraudulent and they did come repo my car after missing one payment due to it being under review!!!!then they still wouldnt let me speak to a supervisor to reconile the account and they wouldnt' tell me where my car was or who took it. They are a scam and if you read other reviews about them you will see that other people had the same complaints.!!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ally Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto loans.

Primary Contact:	Nikki Tippen (Exec cust relations)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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