Altima Solutions ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege receipt of defective or incomplete orders, inability to obtain technical support services and failure to issue refunds for returned merchandise. Other complainants allege difficulty getting warranty repairs. Repairs were sometimes ineffective and the machines were returned to the customer with the same problem. Most complainants report difficulty contacting the company and receiving their cooperation with resolving problems. The company responds to some complaints by sending the orders, refunding monies less a 15% restocking fee, or referring to the warranty company to resolve issues regarding repairs. One complaint is closed as unresolved. The customer is unsatisfied with the company's response. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Altima Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling computers.

Primary Contact:	Owner
Business Started:	2/8/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Altima 2000

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

27475 Ynez Road, Temecula, CA, 92591-4612

Reputation Report

Altima Solutions

Complaints and Resolutions

Other Information