Complaints for Altima Solutions in Temecula, CA

42217 Rio Nedo Street
Temecula, CA 92590 | Get Directions

http://www.altima2000.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege receipt of defective or incomplete orders, inability to obtain technical support services and failure to issue refunds for returned merchandise. Other complainants allege difficulty getting warranty repairs. Repairs were sometimes ineffective and the machines were returned to the customer with the same problem. Most complainants report difficulty contacting the company and receiving their cooperation with resolving problems. The company responds to some complaints by sending the orders, refunding monies less a 15% restocking fee, or referring to the warranty company to resolve issues regarding repairs. One complaint is closed as unresolved. The customer is unsatisfied with the company's response. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Altima Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Altima Solutions complaints