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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$1,008,971.00

Total Amount Settled:
$219.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

749 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
733	Unanswered

749 complaints against Amazon.com, Inc.

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12/4/2023

RESPONSE: No response term assigned Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I ordered product on November 12 delivery was supposed to be Nov. 17 and now it's Nov. 29 and I've messaged seller on Amazon and it said Amazon is handling delivery and it says to ask for refund but Amazon is saying they have to contact seller and until they hear from them or 48 hours they will help but clearly on my delivery on Amazon to ask for refund. Resolution Sought Get my money back and let others know as I will with friends and family of bad business transactions.

Company Response

12/4/2023

Per consumer, It's resolved they gave money back already

12/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $186.99 Amount Settled: $0.00

Customer Complaint

11/8/2023

I order side by side doors they were broke so I sent them back they received them but will not refund my money and been emailing them and won't send doors back so keeping my money and doors Resolution Sought Want one or the other back

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