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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$841,394.00

Total Amount Settled:
$626.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

807 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
790	Unanswered

807 complaints against Amazon.com, Inc.

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7/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $19.00 Amount Settled: $0.00

Customer Complaint

7/2/2024

On June 2nd I purchased an oracle deck through Amazon by the seller known as Lakeside books Anibis Enterprises although Amazon did give me a refund they basically gave me the runaround for 3 weeks I wanted the seller reported they gave me the runaround yet again come to find out that Lakeside books has been scamming people for years and Amazon just keeps the seller and keeps refunding the people that purchase from that company Amazon informed me that at first it was both ups and USPS then they told me it was the fault of USPS that basically my package was lost when I asked to speak to the supervisor the first time I called Amazon refused but Amazon has known for some time that Lakeside books in Michigan is in fact less than reputable they have been refunding people who use that particular seller for years and Amazon lied to me about it I did a search on Google and also found bad reviews from Yelp and also reports from the Better Business Bureau concerning Lake Side books I wanted the deck that I ordered but all Amazon would do would give me the refund I feel that it is bad business to know that when you have a cylinder that is less than reputable that you've clearly been receiving complaints about for years and yet you still keep the seller. Resolution Sought I want the deck that I ordered plus another deck of my choosing for their dishonesty purchased by Lakeside books and sent to me within a week I want an email with an apology and I want Amazon to stop using Lakeside books as a seller I also want Amazon to admit that they lied to me.

7/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/2/2024

I live in St. Clair Missouri, but I have a prime membership like everyone across America. Some do. Although when I try to buy topical flea and tick medicine for my dog today I was told the cheapest price, which was $7.92 who's not available to the residents in Missouri. But other residents across the United States can get it for $7.92. but for me to get it in Missouri, I have to buy another product that's $8.95 for a small dog. I don't see why they can get away with discriminating against people in Missouri. We have to pay a dollar three more than anyone else because they don't want to ship to us. That doesn't seem quite right does it. Doesn't feel right either. When I had to pay a dollar three more then everyone else but they don't make us pay less when they ask for a prime membership. We have to pay the same amount as all the other states. But we have to pay more today on flea treatment now. I don't know what else they should not be able to change your price and say you can't buy this. This is a cheap price but you don't get that in your state. You getting expensive prize that's wrong. That's the discrimination. 1.03 difference in price. Cheapest $7.92 but for Missouri residents cheapest price $8.95. I should not have to pay $1.03 because I live in Missouri. Blatant discrimination Resolution Sought The same price across Amazon for everyone don't charge Missouri residents for a prime membership. If you're not going to give us the same prices you're giving other states, that's not fair to us.

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