Find a reputable business?

Complaints and Resolutions

Amazon.com, Inc. complaints

Read Complaints File Complaint View Full Report

410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$409,518.00

Total Amount Settled:
$676.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

707 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
693	Unanswered

707 complaints against Amazon.com, Inc.

Sort by

7/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $134.00 Amount Settled: $0.00

Customer Complaint

6/19/2025

I purchased a Samsung Galaxy A-71 mobile cell phone from Amazon 12/9/23. The order # 112-5338555-9485030 . On 7/5/24 the phone unexpectedly stopped working and will not power on . I first contacted the manufacturer for assistance regarding the phone as the phone has a 1 year manufacturer converge through Samsung. I next contacted Asurion whom I purchased extended warranty coverage through. In the event that the manufacturer warranty ends and or does not offer coverage .The Asurion extended warranty will provide the extra coverage. However neither the manufacturer Samsung nor Asurion will honor the warranty service for the phone because I'm unable to provide them with the phones IMEI # and Serial #. When the phone abruptly stopped working it will no longer power on and I cannot retrieve the needed data from the phone. I was advised by both the manufacturer and Asurion warranty service to contact Amazon regarding the phones information however Amazon responded that they did not have the information and advised me to contact the seller (Edge Cellular) On 7/6/24 I contacted Edge Cellular and on 7/7/24 Edge Cellular responded with (Hello, Sorry to hear about this issue. Since this order was fulfilled by Amazon, we do not have a record of the exact IMEI that Amazon shipped to you. ) I contact you for help today to resolve this issue as the phone was purchased from Edge Cellular through Amazon.com and either Amazon.com or Edge Cellular should have the phones information and record Resolution Sought I ask that I be provided with the information for warranty purposes, a full refund or exchange/replacement.

7/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $357.27 Amount Settled: $0.00

Customer Complaint

6/16/2025

I accidentally ordered online some brake pads and rotors and within seconds they order went through and I didn't get the option to cancel the order so I waited to receive so I can return the items back in the same shipping package and I distinctly requested a full refund back to my debit card on file ending in 0678 well Amazon took it apon themselves to refund my amount to a digital gift card to which I never approved Resolution Sought To return my full refund to my debit card on file

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile