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Reputation Report

Amazon.com, Inc.

  1,848 inquiries |
Online Retailers

410 Terry Avenue N
Seattle, WA 98109
| Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

Company Rating

C

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Customer Reviews

based on 51 reviews.

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Complaint Experience

2%

Complaint Resolution Index (CRI)

724 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/26/2025

Hire people to look at the address building numbers they should know that

Delivery to wrong place multiple times costing me money to reorder try to talk to them telling them that they need to get this right and they hang up on me this not the only time this done

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Complaints and Resolutions

Total Amount in Dispute:
$816,154.00

Total Amount Settled:
$676.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

724 complaints against Amazon.com, Inc. closed in last 3 years.
Complaints Type of response
7 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
710 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Amazon.com Inc. is an ecommerce company that offers customers low priced items and a wide variety of products.

Primary Contact: Praveen M (Escalations Team)
Business Started: 7/5/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Amazon Services LLC
Amazon Flex
Amazon Prime Student
Amazon Prime
Amazon Kindle Direct Publishing

Websites:

Contacts:

Jeff Blackburn (Vice President)
Bhanu PS (Customer Service)
Customer Support

Other Categories:

Addresses: