Amden Corporation ratings, reviews and complaints - Health Care Products

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege non-delivery of merchandise, defective merchandise, or improper packaging. Many also complain of inability to reach the company and difficulty obtaining refunds for defective items or items which were not received. Some customers complain they are unable to return merchanndise within the 30 day trial period because they are unable to reach the company to obtain a return merchandise authorization number as required.

The company responds to some complaints by issuing refunds or sending ordered merchandise, cancelling the continuity program, or denying refunds and explaining that the customer is beyond their 30 day money back guarantee policy. The company states they will issue refunds if the customer can provide proof the product was returned within the 30 day money back guarantee period. The company also responds by replacing defective products, explaining that they have no record of the customer returning the product and requesting proof of delivery, by sending replacement brushes, or setting up the continuity program for replacement brushes.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Amden Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have been a leader in sonic oral care since 1992 and offer a complete oral care solution that enables and encourages our customers to develop lifelong habits of good oral care.

Primary Contact:	Kelly Omori (Corporate Administrator)
Business Started:	2/3/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30-day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Cybersonic

Websites:
There are no additional web sites.

Contacts:

Dave Matsu (Dir, Direct Response Operation)

Lech Radzyminski (CFO)

Ronald Murayama (CEO)