Complaints for Amden Corporation in San Juan Capistrano, CA

33171 Paseo Cerveza Suite 200
San Juan Capistrano, CA 92675 | Get Directions

(800) 770-7525

http://www.sonictoothbrush.com

Monday-Saturday 6:00 a.m.-5:00 p.m. PT

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege non-delivery of merchandise, defective merchandise, or improper packaging. Many also complain of inability to reach the company and difficulty obtaining refunds for defective items or items which were not received. Some customers complain they are unable to return merchanndise within the 30 day trial period because they are unable to reach the company to obtain a return merchandise authorization number as required.

The company responds to some complaints by issuing refunds or sending ordered merchandise, cancelling the continuity program, or denying refunds and explaining that the customer is beyond their 30 day money back guarantee policy. The company states they will issue refunds if the customer can provide proof the product was returned within the 30 day money back guarantee period. The company also responds by replacing defective products, explaining that they have no record of the customer returning the product and requesting proof of delivery, by sending replacement brushes, or setting up the continuity program for replacement brushes.

Complaint Closing Statistics

0 complaints against Amden Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Amden Corporation complaints