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American Alarm Systems, Inc.

387 inquiries |
Fire Alarm Systems Service

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16 Mount Bethel Road
Warren, NJ 07059 | Get Directions

(866) 753-2701

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/24/2016 Lisa

Not a pushy company.

American Alarm Systems were great! They are always on time when I need their service and the prices are reasonable. The upgrades were done right away when I requested it. The technician was friendly and professional. He was not pushy. I like that American Alarm Systems is a smaller business because you deal with the same person and they give personal attention. Unlike, large companies like ADT who was pushy, about their profit and trying to sell things I did not want. Also, with such a huge company you never deal with the same people. I would definitely recommend American Alarm Systems.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Alarm Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

American Alarm Systems, Inc. specializes in Fire & Smoke Alarm Systems, Carbon Monoxide Detecting, and Smoke Detectors. Residential, Commercial & Industrial occupancies have used our services. We also provide, install and service: access systems, te

Primary Contact:	Vito Badalamenti (Owner)
Business Started:	10/17/1995
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact the New Jersey Division of Consumer Affairs at 973-504-6245 or visit their website at www.njconsumeraffairs.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

400 West Division Street, Syracuse, NY, 13204

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