American Debt Relief ratings, reviews and complaints - Debt Relief Services - non-compliant with FTC Rule

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company withdraws money from their bank accounts without proper authorization or before services are finalized or scheduled to begin. Other customers complain money withdrawn from accounts is not applied to their monthly bills causing additional expenses in the form of late fees or other penalties. Most complainants experienced difficulties obtaining refunds.~~The company responds to complaints by issuing refunds pro-rated refunds or explanations for their actions. Allegations concerning unauthorized withdrawals from accounts and failure to pay creditors are generally denied or not addressed. Some complaints remain unanswered. A few complaints are closed as disputed meaning the customers are not statisfied with the company's response.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Debt Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing debt settlement services.

Primary Contact:	Joo Park (Owner)
Business Started:	8/20/1996
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Department of Business Oversight and file a $25,000 bond.

To verify licensing, contact the California Department of Business Oversight (DBO) by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or (866) ASK CORP. Prorater licenses can be verified on-line, by accessing the DBO website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

It appears the company is out of business. The phone number reaches a recording indicating the company is no longer in business. If your personal debt load has become unmanageable and you are unable to make payments on all that you owe it's important to keep the communication lines open with your creditors. Explain you are having financial difficulties. Most will appreciate your honesty and may work with you to make payments easier. You may be able to negotiate extensions on due dates obtain a consolidation loan or have your contract re-written to lower monthly payments.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

American Debts Relief

Debt Relief

A M Debt

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

American Debt Relief

Complaints and Resolutions

Other Information