Complaints for American Debt Relief in Los Angeles, CA

4201 Wilshire Blvd Suite 611
Los Angeles, CA 90010 | Get Directions

(323) 634-6450

http://www.amdebtrelief.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company withdraws money from their bank accounts without proper authorization or before services are finalized or scheduled to begin. Other customers complain money withdrawn from accounts is not applied to their monthly bills causing additional expenses in the form of late fees or other penalties. Most complainants experienced difficulties obtaining refunds.~~The company responds to complaints by issuing refunds pro-rated refunds or explanations for their actions. Allegations concerning unauthorized withdrawals from accounts and failure to pay creditors are generally denied or not addressed. Some complaints remain unanswered. A few complaints are closed as disputed meaning the customers are not statisfied with the company's response.

Complaint Closing Statistics

0 complaints against American Debt Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Debt Relief complaints