Total Amount in Dispute:
$1,694.00
Total Amount Settled:
$0.00
Complaint Experience
80%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege high pressure sales tactics, deceptive sales practices, delivery problems, billing issues and poor quality merchandise. Complainants typically allege high pressure solicitations offering a free trial of the company's products. Some complaints allege the shipments do not contain company information or invoices, invoices are not sent until after the 30 day trial period has ended, and unauthorized charges. Other complaints allege improper collections, inability to stop the company from contacting them to solicit sales, and customer service issues including rude and unprofessional personnel.
The company responds to complaints by claiming the transactions are authorized and referring to their 30 day return policy. In some cases the company claims to have a recording of the authorization; however, some complainants allege they have not been provided copies of the recordings.
Read More
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint