Find a reputable business?

Complaints and Resolutions

American Industrial Source, Inc. complaints

Read Complaints File Complaint View Full Report

7950 Woodley Avenue Suite D
Van Nuys, CA 91406 | Get Directions

(800) 661-0622

http://www.aistools.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,225.00

Total Amount Settled:
$0.00

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics, deceptive sales practices, delivery problems, billing issues and poor quality merchandise. Complainants typically allege high pressure solicitations offering a free trial of the company's products. Some complaints allege the shipments do not contain company information or invoices, invoices are not sent until after the 30 day trial period has ended, and unauthorized charges. Other complaints allege improper collections, inability to stop the company from contacting them to solicit sales, and customer service issues including rude and unprofessional personnel.

The company responds to complaints by claiming the transactions are authorized and referring to their 30 day return policy. In some cases the company claims to have a recording of the authorization; however, some complainants allege they have not been provided copies of the recordings.

Complaint Closing Statistics

9 complaints against American Industrial Source, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
1	Unanswered

9 complaints against American Industrial Source, Inc.

Sort by

9/30/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $361.00 Amount Settled: $0.00

Customer Complaint

9/11/2025

I was contact by a sales representative from this company. he advised he would send me the air hoses to try at no cost. If advised if I liked the hoses, i may be inclined to purchase. There was never any discussion of being charged for these air hoses. They were to be complimentary. This is fraud. Resolution Sought make the invoice go away

Company Response

9/17/2025

We strive to deliver a great customer experience and we regret that we under delivered. According to the audio record on file the sales representative stated that there would not be an upfront charge but that an invoice would be mailed to your attention. Our customer service agents have left several messages to get in touch with the client but he hasn't returned their calls. Please call 800-661-0622 and any agent will be able to assist you.

7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

Offered a free trial and when the product got here we just couldn't use what they sent. It didn't work for our shop and set up so I wanted to just send the hoses back, completely unboxed and unused. I was told I couldn't, customer service was not just rude they were mean. After multiple attempts it was sent back and then I was contacted several times for shipping numbers which I always gave them. They refused to accept that they had signed for the box and I assumed was hoping I had lost the information. Which I hadn't and continued to send every time I was prompted. Then I got a collection notice. Which I responded to as well that the hoses had been returned. Issues is still ongoing . Company knows what they are doing when it comes to selling you a. "Free" trial. Just read the reviews and avoid this company at all cost. Resolution Sought Accept the refund. It was no loss to anyone. Just accept that we couldn't use the free trial product and that we needed to return it. That's all.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile