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American Industrial Source, Inc. complaints

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7950 Woodley Avenue Suite D
Van Nuys, CA 91406 | Get Directions

(800) 661-0622

http://www.aistools.com

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Total Amount in Dispute:
$2,864.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics, deceptive sales practices, delivery problems, billing issues and poor quality merchandise. Complainants typically allege high pressure solicitations offering a free trial of the company's products. Some complaints allege the shipments do not contain company information or invoices, invoices are not sent until after the 30 day trial period has ended, and unauthorized charges. Other complaints allege improper collections, inability to stop the company from contacting them to solicit sales, and customer service issues including rude and unprofessional personnel.

The company responds to complaints by claiming the transactions are authorized and referring to their 30 day return policy. In some cases the company claims to have a recording of the authorization; however, some complainants allege they have not been provided copies of the recordings.

Complaint Closing Statistics

8 complaints against American Industrial Source, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against American Industrial Source, Inc.

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

Offered a free trial and when the product got here we just couldn't use what they sent. It didn't work for our shop and set up so I wanted to just send the hoses back, completely unboxed and unused. I was told I couldn't, customer service was not just rude they were mean. After multiple attempts it was sent back and then I was contacted several times for shipping numbers which I always gave them. They refused to accept that they had signed for the box and I assumed was hoping I had lost the information. Which I hadn't and continued to send every time I was prompted. Then I got a collection notice. Which I responded to as well that the hoses had been returned. Issues is still ongoing . Company knows what they are doing when it comes to selling you a. "Free" trial. Just read the reviews and avoid this company at all cost. Resolution Sought Accept the refund. It was no loss to anyone. Just accept that we couldn't use the free trial product and that we needed to return it. That's all.

12/24/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $408.41 Amount Settled: $0.00

Customer Complaint

12/4/2024

Company calls offering a free trial of product and sends to the place o business without agreement to take. Manipulates the recording to have it be when a question is asked like "is this ABC Business?" and the person responds Yes. It is immediately taken to be an affirmation of receipt of the "free trail product" that needs to be returned within 30 days of the date of phone call not the date of receipt. Then a bill is sent to the company requiring payment with the assumption that many companies will just pay the invoice. If you try to return the product there is no return address, no way of contacting the company and no means of processing the return. The company then sends a bill threatening to send it to collections unless paid. At this point many of the companies will pay to get it off their back. If it continues they will send it to a collections company who has no idea they are/doesn't care that they are representing a company who manipulates a record and has performed this tactic hundreds of times. See BBB complaints and note that they are all identical. The company employs deceptive practices and scare tactics to sell overpriced items, think 300 of normal retail. Resolution Sought Stop employing deceptive practices, provide return address, make a clear path for the "free trial" to be returned. Drop all previous attempts to collect on their bad faith "free trail."

Company Response

12/18/2024

Thank you for your feedback. We strive to delivery a great customer experience and we regret that we haven't met your expectations. We reviewed the audio on record and all the terms and conditions were discussed and agreed upon with the customer. The products were shipped on a 30 day trial and the customer had that many days from the day that they were delivered to use them. All the contact information and the phone number and website are on the packing slip inside the package and outside the package on the shipping label. The customer went past the 30 days and was billed for the merchandise. Please contact our customer service department at 800-661-0622 to help resolve this matter.

Customer Rebuttal

12/19/2024

I have tried to resolve this matter civilly by contacting the customer service department. This is a practice is in violation of the FTC Telemarketing Sales Rule and the Unordered Merchandise Statute. As such when you send out a "FREE" trial because of said rules, the law states (According to the FTC) that I am not required to return the products and the company is not legally allowed to collect on it. Stop harassing our company.

Company Final Response

12/23/2024

Thank you for your feedback. The items were sent on a 30 day trial at the end of which you'd be billed for said merchandise and at no time did anyone claim the products to be free. The account has been purchased by a third party collections company but please call our customer service department so we can try and help resolve this matter.

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