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American Industrial Source, Inc. complaints

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7950 Woodley Avenue Suite D
Van Nuys, CA 91406 | Get Directions

(800) 661-0622

http://www.aistools.com

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Total Amount in Dispute:
$2,055.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics, deceptive sales practices, delivery problems, billing issues and poor quality merchandise. Complainants typically allege high pressure solicitations offering a free trial of the company's products. Some complaints allege the shipments do not contain company information or invoices, invoices are not sent until after the 30 day trial period has ended, and unauthorized charges. Other complaints allege improper collections, inability to stop the company from contacting them to solicit sales, and customer service issues including rude and unprofessional personnel.

The company responds to complaints by claiming the transactions are authorized and referring to their 30 day return policy. In some cases the company claims to have a recording of the authorization; however, some complainants allege they have not been provided copies of the recordings.

Complaint Closing Statistics

6 complaints against American Industrial Source, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against American Industrial Source, Inc.

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9/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $361.00 Amount Settled: $0.00

Customer Complaint

8/19/2024

I receive a cold call from American Industrial trying to sell air hoses. I listened for quite some time to the sales rep regarding sending air hoses for us to try for 30 days. I did not accept the offer to send us any air hoses. The next few weeks go by, and we receive a box with air hoses inside with a vague packing slip. I looked over the packing slip for an address or any information about the company or even a price on how to return. None of that information was on the packing slip. I re-seal the box to return the air hoses. I track down a phone number and called that same day about returning the product, but the lady was rude and stated we were passed 30 days and could not return the product, & she needed a credit card to process the payment for the air hoses. I explained to the lady that we did not order the air hoses & wanted to send them back. I advised her that we would NOT be paying for something we did not order or gave authorization to send us. After concluding this call, we begin receiving phone calls every day from a man named ****, the company controller. I explained everything to him assuming he would listen and allow us to return the product. Heck no! This individual was very rude and threatened to send us to collections. **** stated that he has me on a recorded call saying that I approved these hoses therefore I have to pay. Now I know a bit about the law and if someone or a business is recording a call, you must tell the person you are speaking with that it Resolution Sought Return the air hoses and no more contact/communication from American Industrial Source Inc.

Company Response

9/10/2024

Thank you for your feedback. We always strive to delivery a great customer experience and we regret that we haven't met your expectations. Our records indicate that Mary Michaud authorized a 30 day trial offer on the products on 5/27/24. Please contact us to listen to the audio on file. Our staff followed up at the end of the trial and the customer claimed to be satisfied and that payment would be forthcoming. Same was stated on several follow up calls and the account remains open. Please contact our customer service at 800-661-0622 so we can try and help to resolve this matter.

Customer Rebuttal

9/12/2024

I would welcome the opportunity to hear this audio file you say you have on file. I never once stated I was satisfied with the product. I also never authorized such an order. I have contacted this company several times for a return label or an address to where I would return the air hoses but was immediately told I was passed the 30 days and could not return the product. I advised the lady I was speaking to that I only received a phone call from one of the employees selling their products or a third-party company making the cold calls. I again stressed that everything was in its original packaging, never used and have no need for them. I was still told that I could not return the air hoses but that if I wanted, I could pick another product from their catalog in exchange. This company is a SCAM and has had numerous negative reviews regarding the same issues I am having. This clearly shows this companies character. This company makes cold calls to prospective companies, tries to sell their products and sends product to the prospective company even though authorization was not given. Very unfortunate that there are very dishonest companies out there preying on others the way they do.

5/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $480.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

Scammer company. call to offer you free hose to to get your business and then bill you for four and will not accept return Resolution Sought take their cheap quality product back for refund

Company Response

5/6/2024

Thank you for your feedback. We strive to offer the best the products and service and we regret that we didn't meet your expectations. Please contact our customer service so that we can try to resolve your concern and possibly do an exchange for another item that will work better for your needs.

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