American Power Products ratings, reviews and complaints - New Motorcycle Parts and Supplies Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of the ordered products, failure to issue refunds for returned products and difficulty contacting the company to arrange and exchange or obtain return instructions for defective products. Some complainants allege products are either dead on arrival or fail shortly after delivery. A few customers indicate the company was initially responsive to their requests for replacement parts, however, they complain that the company does not follow through with their promise to send the desired parts. Other consumers complain of difficulty contacting the company to request replacement parts or claim they are told that they must send the product to an authorized service center, often several hours and hundreds of miles away, to be diagnosed as defective before a replacement or refund will be authorized. Even after taking the product to the authorized service center, a few consumers report the company fails to authorize an exchange or refund.

The company responds to a few complaints by shipping the ordered products.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Power Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the manufacturer of scooters. Wholesales electrical apparatus and equipment.

Primary Contact:	Ron Santoyo (National Sales Director)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

he Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Power Wise

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Go Karts

Reputation Report

American Power Products

Complaints and Resolutions

Other Information