Complaints for American Power Products in Corona, CA

1169 Sherborn Rd.
Corona, CA 92879 | Get Directions

(800) 533-2929

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of the ordered products, failure to issue refunds for returned products and difficulty contacting the company to arrange and exchange or obtain return instructions for defective products. Some complainants allege products are either dead on arrival or fail shortly after delivery. A few customers indicate the company was initially responsive to their requests for replacement parts, however, they complain that the company does not follow through with their promise to send the desired parts. Other consumers complain of difficulty contacting the company to request replacement parts or claim they are told that they must send the product to an authorized service center, often several hours and hundreds of miles away, to be diagnosed as defective before a replacement or refund will be authorized. Even after taking the product to the authorized service center, a few consumers report the company fails to authorize an exchange or refund.

The company responds to a few complaints by shipping the ordered products.

Complaint Closing Statistics

0 complaints against American Power Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Power Products complaints