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Americas Best Value Inn

45 inquiries |
Hotels

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7222 Rosemead Blvd.
Pico Rivera, CA 90660 | Get Directions

(562) 368-1243

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/19/2019 Stephen M.

A customer should not have to argue for what they want.

Upon check in from booking.com I asked if they had a handicapped room. They said yes but since it had two beds the cost would be $105 with a $50 deposit. I said no, I would take the room I had booked. I was told I cannot have a regular room. After waiting for the assistant manager (over 1.5 hrs) I explained to him that all I wanted was the regular room. He was firm in that because in my booking I had requested a handicap room he could not give me a regular room?? FYI My handicap is a missing lower right leg from mid shin. I have a prosthetic leg. After a lot of back and forth he finally agreed to give me handicap room at same rate. 20 minutes later manager checked to see if all was alright. I would like a written apology and clarification that something like this will be dealt with in a much better way should it happen again. A customer should not have to argue for what they want.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Americas Best Value Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is hotels.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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