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Amerimark Direct, LLC

678 inquiries |
Online Retailers

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6864 Engle Road
Cleveland, OH 44101 | Get Directions

(800) 228-0525

http://www.amerimark.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

11 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/11/2020 Sylvia B.

Never was I told that I needed or wanted a credit check.

I have been a customer of amerimark for a few years. On March 6, 2020, I call to place a order and I was told that I had a credit line of 100 dollars. I placed my order. Never was I told that I needed or wanted a credit check. I was given a confirmation number and was told that my order should arrive by March 18 2020. I am very displeased with this because I was never told or agree to a credit check. Now my credit score has been affected. I called the company about this and that didn't care and I told them that you don't treat customers like that or anyone. I feel as though I was violated. I think that we should tell people what they are doing or going to do this is so unfair

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Complaints and Resolutions

Total Amount in Dispute:
$453.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

11 complaints against Amerimark Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Amerimark Direct is a company that provides merchandise for sale via a magazine.

Primary Contact:	Melissa Cabrera (Team Leader-Customer Solutions)
Business Started:	3/19/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Amerimark Direct

Amerimark Inc

AmeriMark

Amerimark Direct

Websites:
There are no additional web sites.

Contacts:

Sharon Ginsberg (Customer Solutions Specialist)

Customer Service

Randy Howard (Customer Service Supervisor)

Other Categories:

Promotional Products

General Apparel and Accessories Store

Addresses:

PO. Box 2845, Monroe, WI, 53566

1502 E 122nd St, Burnsville, MN, 55337-6804

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