Amex Funding ratings, reviews and complaints - Other Financial Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after paying advance loan fees for equipment leases, the company fails to fund leases, return calls, or refund deposits on equipment never received. Most complainants sought refunds based on not receiving lease funding. Some complainants state that company representatives advised them their leases were already approved before they paid the large advance deposits. The company responds to complaints by stating that if the customer requested their money back, that meant they forfeited their deposit. In other cases, they claimed the customer's financial situation had deteriorated which prevented them from funding the lease, or that the customer misled the company about the value of their assets or other financial information. In a few cases, the company offered partial refunds, but most offers were rejected by complainants. Some complaints are closed as disputed, meaning the customers are not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Amex Funding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing equipment leasing and loan processing services.

Primary Contact:	Michael Rosenfeld (Contact)
Business Started:	8/8/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Structural Financial

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

11024 Balbouia Blvd. Suite 280, Gardena, CA, 91344

Reputation Report

Amex Funding

Complaints and Resolutions

Other Information