Complaints for Amex Funding in Newport Beach, CA

177 Riverside Avenue Suite F186
Newport Beach, CA 92663 | Get Directions

(949) 722-0855

http://www.protosights.com/ame...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after paying advance loan fees for equipment leases, the company fails to fund leases, return calls, or refund deposits on equipment never received. Most complainants sought refunds based on not receiving lease funding. Some complainants state that company representatives advised them their leases were already approved before they paid the large advance deposits. The company responds to complaints by stating that if the customer requested their money back, that meant they forfeited their deposit. In other cases, they claimed the customer's financial situation had deteriorated which prevented them from funding the lease, or that the customer misled the company about the value of their assets or other financial information. In a few cases, the company offered partial refunds, but most offers were rejected by complainants. Some complaints are closed as disputed, meaning the customers are not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Amex Funding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Amex Funding complaints