Amtec Audiotext Incorporated ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company generally allege unethical collection tactics and billing disputes regarding the validity of the allege debts. Some complainants allege debts were previously paid or for one reason or another claim the debt could not have been incurred as alleged. Many asked the company to provide evidence to verify responsibility. The company responded to some complaints by offering explanations of the billing process or how calls are tracked or verified. In some cases the company failed to supply satisfactory evidence of the debt. Some complaints are unresolved meaning the customers are not satisfied with the company's rsponses. Many complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Amtec Audiotext Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing collection services for the 900 number industry.

Primary Contact:	Russ Sinclair
Business Started:	11/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

By law collection services must provide you with proof of the debt upon request. If such proof is not provided write to instruct the company not to contact you again until proof is supplied.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Wamtec Audiotext Inc.

Top Line Communications

Prime Communications

Premier Billing

M Tech

Websites:
There are no additional web sites.