Complaints for Amtec Audiotext Incorporated in Los Angeles, CA

8033 Sunset Boulevard #800
Los Angeles, CA 90046-2427 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company generally allege unethical collection tactics and billing disputes regarding the validity of the allege debts. Some complainants allege debts were previously paid or for one reason or another claim the debt could not have been incurred as alleged. Many asked the company to provide evidence to verify responsibility. The company responded to some complaints by offering explanations of the billing process or how calls are tracked or verified. In some cases the company failed to supply satisfactory evidence of the debt. Some complaints are unresolved meaning the customers are not satisfied with the company's rsponses. Many complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Amtec Audiotext Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Amtec Audiotext Incorporated complaints