Ancon Dental Supply, Inc. ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain they receive unsolicited merchandise or are offered free samples, and later receive bills for the merchandise. Some complainants state that they receive multiple shipments from the company, even after they inform the company they no longer wish to be contacted. Other customers complain the company agrees to pick up unwanted merchandise, fails to do so, and continues to bill them for the unordered items.

The company responds to some complaints by disputing the customer's allegations. In other cases, call tags are issued for pick ups and accounts are credited. The company generally attempts to retrieve the product prior to issuing any credit. Some customers contend they did not order the product and are not obligated to return it, or that the company fails to issue call tags.

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Complaint Closing Statistics

0 complaints against Ancon Dental Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling dental supplies via telephone sales.

Primary Contact:	Alonzo Edwards
Business Started:	5/1/1993
Social:

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Licensing

Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (916) 445-9555.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies, we urge extreme caution. Insist the caller send a catalog or brochure containing the items in question, along with a price list. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Denteac Company

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Ancon Dental Supply, Inc.

Complaints and Resolutions

Other Information