Complaints for Ancon Dental Supply, Inc. in Duarte, CA

1843 Business Center Drive
Duarte, CA 91010 | Get Directions

(626) 305-8454

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain they receive unsolicited merchandise or are offered free samples, and later receive bills for the merchandise. Some complainants state that they receive multiple shipments from the company, even after they inform the company they no longer wish to be contacted. Other customers complain the company agrees to pick up unwanted merchandise, fails to do so, and continues to bill them for the unordered items.

The company responds to some complaints by disputing the customer's allegations. In other cases, call tags are issued for pick ups and accounts are credited. The company generally attempts to retrieve the product prior to issuing any credit. Some customers contend they did not order the product and are not obligated to return it, or that the company fails to issue call tags.

Complaint Closing Statistics

0 complaints against Ancon Dental Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ancon Dental Supply, Inc. complaints