Apartment Hunters ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts misrepresentation and failure to issue refunds. Customers complain the company misrepresents the availability of vacant properties provides property lists with fictitious inaccurate or occupied property listings and refuses to issue refunds as previously agreed. Customers complain that rental listings are outdated incorrect are not authorized by the owner to be listed or do not meet the criteria of the person seeking the rental. ~~The company responds to some complaints by providing refunds and stating the customers misunderstood their services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Apartment Hunters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are California's leading apartment rental search service. We work within your criteria to search for your home and our database contains thousands of properties and apartment communities.

Primary Contact:	Steve Shayan (Owner)
Business Started:	11/22/1999
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to California Law contracts must include the prospective tenants' specifications for the rental property a clause in bold type letter outlining the small claims court remedy available and a right to refund in bold capital letters. A full refund shall be made if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject select the Topics of Interest rental section of our website at www.labbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Apartment Hunters, Inc.

4 Rent in L A

www.4rentinla.com

Apartment Finders

Apartment Hunterz

Websites:

Contacts:

Homa Mossanen (Administrative Contact)

Kevin Shayan (Owner)

Other Categories:

Real Estate Rental Referral Services

Addresses:

201 North Robertson Blvd., Suite 202, Beverly Hills, CA, 90211

Reputation Report

Apartment Hunters

Complaints and Resolutions

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