Apex Digital, Inc. ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Some complainants allege they are unable to contact the company or experience great difficulty contacting customer service representatives. Customers complain they get voice mail only calls are not returned and e-mails are not responded to. Other complainants allege that merchandise is purchased defective or malfunction shortly after purchase. Several complainants allege the company fails to pay on rebate offers associated with their products or they experience delays in receiving back warranty items sent in for repair.~~The company responds to complaints by apologizing for the lack of customer service returning phone calls and emails exchanging merchandise offering refunds agreeing to perform repairs or explaining their warranty policy. The company usually responds to rebate complaints by issuing a check for the rebate amount.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Apex Digital, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have been in the electronic industry since 1997. Our primary mission is to provide, at affordable prices the highest possible specifications and features.

Primary Contact:	Robert Magallanes (CSC/ Technical Support)
Business Started:	8/27/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision ask about the company's policies on refunds and exchanges. For example find out if there is a time limitation involved to determine eligibility or if re-stocking fees are assessed on returned items. Re-stocking fees vary and may be as much as 25% of your purchase price are. If purchasing items with a rebate offer make sure you know who is offering the rebate the manufacturer or the retailer. Most rebate offers are implemented through independent marketing companies contracted by the the company making the offer. To avoid difficulties with refund issues we advise purchases be made by credit card. Credit card purchases can usually be disputed within 60 days of the day of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Linda McMahan

David Ji (President)

Eddie Pena

Other Categories:

Electronic Equipment Repair Service

Addresses:

301 Brea Canyon Road, Walnut, CA, 91789

301 Brea Canyon RD, Walnut, CA, 91789

Reputation Report

Apex Digital, Inc.

Complaints and Resolutions

Other Information