Complaints for Apex Digital, Inc. in Chino, CA

4401 Eucalyptus Avenue, Suite 100
Chino, CA 91710 | Get Directions

(909) 923-8686

http://www.apexdigitalinc.com

(877) 833-1888 (7am to 9pm (CST) daily) in English
(866) 490-9945 (8:30am-5:30pm (PST) in Spanish

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Some complainants allege they are unable to contact the company or experience great difficulty contacting customer service representatives. Customers complain they get voice mail only calls are not returned and e-mails are not responded to. Other complainants allege that merchandise is purchased defective or malfunction shortly after purchase. Several complainants allege the company fails to pay on rebate offers associated with their products or they experience delays in receiving back warranty items sent in for repair.~~The company responds to complaints by apologizing for the lack of customer service returning phone calls and emails exchanging merchandise offering refunds agreeing to perform repairs or explaining their warranty policy. The company usually responds to rebate complaints by issuing a check for the rebate amount.

Complaint Closing Statistics

0 complaints against Apex Digital, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Apex Digital, Inc. complaints