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Applebee's North Memorial Parkway

75 inquiries |
Full Service Restaurants

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3150 Memorial Parkway NW
Huntsville , AL 35810 | Get Directions

(256) 859-4200

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/20/2021 Denise C.

I feel like taking care of the bill was NOT enough.

I dined at the Applebee's of Huntsville at the North Memorial Parkway location on October 18th around 1pm. I ordered the fiesta lime chicken. Upon having several bites of my meal I discovered a roach in my bed of rice. Upon alerting the waitress of my discovery, she immediately removed my plate and took it to the kitchen. There was a comment made by the waitress stating, "Why would anyone put a roach in their food." The manager on duty stated this to the waitress and she too was in disbelief of such a statement. I am offended and beyond disgusted with this establishment and something needs to be done. The manager took care of the bill but I feel like more needs to be done. The fact that he insinuated that it was placed in my food is down right absurd and the fact that I had a bacteria carrying roach in my food is beyond disgusting. I don't know what other options that I have because I feel like taking care of the bill was NOT enough.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Applebee's North Memorial Parkway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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