Find a reputable business?

Reputation Report

Appletree Answering Service

364 inquiries |
Telephone Answering Services

File Complaint

1521 Concorde Pike Suite 202
Wilmington, DE 19803 | Get Directions

(866) 274-0520

http://www.appletreeanswers.co...

Contact Appletree Answering Services at 800-237-2810 for their business hours.

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/30/2014 J J.

Terrible experience-Inadaquet service and billed 10x more than expected

Beware! I signed a contract with this company for $500 a month. Yes, I agreed to pay overage minutes but my account rep assured me he would watch my account so there would not be any big surprises. My first set of charges came in at $5000 without warning. I was not happy and was told this would not happen. It did and they will do nothing about it because I signed a contract. They did a terrible job with the service. Couldn't even get the hours or location right, they dropped calls and charged me for every minute. You don't do this to a small business. $500 a month contract turned into a nightmare with a $5000 bill. Buyer beware.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Appletree Answering Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Appletree Answering Service is a call center answering service company offering call forwarding options, message delivery, web services and more.

Primary Contact:	Denise Richmond (C F O )
Business Started:	3/28/1995
Social:

Interested in Appletree Answering Service?
Contact them directly!

Request Quote

Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration, please contact State of Delaware at http://www.state.de.us/revenue or call (302) 577-8778.

This company’s license number is 1996103341.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

All Pro Answering Buearu

Websites: