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Apria Healthcare

1,016 inquiries |
Hospital and Medical Equipment and Supplies Wholesale

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26220 Enterprise Court
Lake Forest, CA 92630-8405 | Get Directions

(949) 639-2000

http://www.apria.com

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Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/18/2019 Judy S.

Never want anything to do with them

My machine was never set up properly so I have had no relief from sleep problems. Billing is never accurate and changes with each person you talk to. They don't have any idea what they are doing. I called about a statement and no one could tell me what it was for. They were supposed to investigate and call me with details. They never called. I called 3 times but still don't know. They would charge my account with no warning or reason. They even charged me for a charge to Humana . The best service I received was when I called to return the machine. 859 complaints tell me everything I need to know about this company.

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Complaints and Resolutions

Complaint Experience

10%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

10 complaints against Apria Healthcare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

Other Information

Company Info

Apria Healthcare provides a wide range of home medical equipment to help improve the quality of life for patients with special needs.

Primary Contact:	Corporate Customer Service
Business Started:	7/19/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company has requested that complaints received by our office include the patients name in the complaint description. This will enable the company to accurately locate the record for a response.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Apria Healthcare, Inc.

Coram Specialty Infusion Services

Apria Healthcare Group, Inc.

Coram HealthCare

Websites:
There are no additional web sites.

Contacts: