Arnel Management Company ratings, reviews and complaints - Property Management

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some complainants allege experiencing difficulties with getting repairs made to units. Other complainants express dissatisfaction with the amount of fees the company deducts from deposits for items they believe should be considered normal wear and tear such as cleaning and painting fees. A few complainants allege the actual units to be leased were not as represented. The company responds to complaints by making repairs issuing refunds apologizing for delays and indicating they are reviewing the matters for further action.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Arnel Management Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For over 40 years, Arnel Management Company has continued to be a leading Property Management and Development company serving the Southern California Area.

Primary Contact:	Nathan Peterson (Claims Administrator)
Business Started:	4/9/1973
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01188790
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

The Homestead Apartments

Arnel & Affiliates

Arnel Commercial Properties

Wimbledon Glen

Hampton Pointe

Websites: