Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/29/2024 Michelle M.

They need to end the minimum usage fees.

Last year I received a 'minimal usage fee for not buying enough propane within 12 months (filled a 250 gallon tank once, so they charged me over $60 for trying to conserve my gas for heat because my budget to live on is $600 per month. Today I received a minimum usage fee bill and its less than seven months since that fill! they state their policy's have changed so apparently they can just arbitrarily decide to bill everyone for being poor and trying to keep the fill to once a year. Its the most criminal behavior I have ever seen. Literally charging you for not using what they WANT you to more than once a year. I will be looking elsewhere for my propane needs but right now they demand payment within ten days. When do they decide to randomly change policy and begin charging every three months for no use of propane in summer?! It's CRIMINAL. They need to end the minimum usage fees. People fill when they can afford to do so and charging them for not having the ability to fill to what they want is literally making difficulty WORSE.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Arrick's Propane closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company sells propane gas.

Primary Contact:	Ralph Arrick (President)
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Arrick's Bottled Gas Service Inc.

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