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Arrowhead Orthopaedics

685 inquiries |
Medical Clinics

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1901 West Lugonia Avenue Suite 120
Redlands, CA 92374 | Get Directions

(909) 557-1600

http://www.arrowheadortho.com

Monday through Friday 8:00 am - 5:00 pm
By Appointment Only

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/24/2022 SharonS

Horrible Experience

I would give them a zero if I could. There really is nothing nice to say about any part of my experience. I saw my surgeon (Husain) twice before surgery then on the day of surgery. Never saw him again....left numerous messages with the staff for him, I couldn't even get a call back! I couldn't even get the PA to call back....claims he never received the messages, which I believe. Since I could not get a call back, I had to finally make an appointment just to get a simple question answered. Next appointment which I made while meeting with the PA was to be with the surgeon. After I waited for two hour for my appointment with the surgeon, much to my surprise the PA walked in. The staff did not schedule the appointment with the surgeon, they couldn't get that at right, but they sure can get their coffee and food deliveries! After surgery I called to ask about when to remove my bandages as the instructions provided had conflicting instructions, I was told I need to leave them on until my next visit which was over two weeks away....seriously!!!! The real eye opener was after I complained to the PA and meet with the Office Manager..........NO ONE ever followed up. They just don't care!!! If they can't get the basic stuff right, I would question who they are hiring as surgeon.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Arrowhead Orthopaedics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Arrowhead Orthopaedics offers a wide range of sub-specialty orthopeadic services. Including & not limited to: arthroscopy, industrial medicine/workers' comp, physiatry/pain management, physical/occupational therapy, advanced ambulatory surgery center

Primary Contact:	Administration
Business Started:	1/1/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

San Bernardino Medical Orthopedic Group, Inc.

San Bernardino Medical Orthopedic Research Institute, Inc

Websites:
There are no additional web sites.

Contacts:

Jonathan Allen (MD)

Nabil Razzouk (CEO)