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Ashley HomeStore

67 inquiries |
Furniture Retail

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25415 Interstate 45 Suite A
Spring, TX 77380-3648 | Get Directions

(281) 210-3600

https://stores.ashleyfurniture...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/31/2022 Margaret V.

Unprofessional customer service at best

Purposed sofa and recliner. Delivery date 3/18/22; on 3/18/22 received sofa only w/o notification of partial delivery. Rescheduled recliner 3/23/23, no show Went to Ashley to speak with manager on duty, non available. They promised a call from manager next day; no follow up. Back to the store, spoke with Miner Williams with mo satisfaction at all. Gave a date of 4/4/22 of delivery and informed us that chair was received in distribution center but it was damaged. No one called us to inform us, so that was a made up story to appease. Treatment was very unprofessional. The associate, Kyle Fritts had no follow up. Sale made and after that no commitment to customer at all. No people skills at all. Very unconcerned after sale. I give them a 2 rating.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a retail furniture store.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.dsghome.com

Contacts:
There are no additional contacts.

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