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Aspen Dental

468 inquiries |
Dental Office

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8241 South Howell Avenue Suite 100
Oak Creek, WI 53154 | Get Directions

(414) 762-5200

http://www.aspendental.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/18/2021 Janet C.

I feel they are trying to take advantage of me.

I went because of a bad tooth. After being put through many different people there I was sent to an oral surgeon. After results I contacted them with insurance info. They in turn said I needed all kinds of work to the tune of 1831.00 . I gave them my ins info and they called me back and said I would need to pay 300.00 to make an appt. And 311.00 before starting the work. They said they had contacted my ins. and the 611.00 was just a portion of what I had to pay. I would need to pay another 200.00 for a final work to finish up. It turns out they never even contacted my ins. Company. I feel they are trying to take advantage of me. I want others to know so it doesn't happen to them. My new dentist did the work I needed and said I didn't need the extensive work that Aspen said I needed.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is dental office.

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Business Started:	N/A
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Licensing

California law requires all practicing Dentists to obtain licensing and register with the Dental Board of California. The goal of the Board is to ensure only qualified persons are providing dental care to California citizens. The Board accomplishes this goal by licensure of only those persons who have demonstrated the necessary knowledge and skill to practice dentistry safely.

For the most up-to-date information on this license, you can call toll free (877) 729-7789 or call (916) 263-2300, you can email
[email protected] or visit the website, www.dbc.ca.gov/verification/license_verification.shtml.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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