Atlas Mercantile ratings, reviews and complaints - Advance Fee Loan Company

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company sends mailings offering debt consolidation loans for up to $15,000 and requires an advance fee, ranging from $39 for regular processing to $44 for rush processing. None of the complainants received the promised loan after sending in the required fees. Some complainants allege difficulty contacting company personnel regarding the status of their loans or to request a refund. Some complainants notified the Bureau they received a refund or were satisfied. All other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Atlas Mercantile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering loans for an advance fee.

Primary Contact:	Randall Young (President)
Business Started:	1/8/2001
Social:

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Licensing

California law requires that companies advertising or offering to improve your credit record, history, or rating must be registered with the Attorney General's Office as a Credit Services Organization and post a $100,000 bond.

To verify registration and bonding, contact the Office of the Attorney General by writing to; DOJ. Attn. Public Inquiry Unit, P.O. Box 944255, Sacramento, CA. 94244, by calling (916) 322-3360, faxing (916) 323-5341, or visit their website at www.oag.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Companies that advertise the availability of loans in exchange for an advance payment are required by law to register with the Attorney General and post a $100,000 bond. Even if registered and bonded, it is unlawful to collect payments in advance of performing services. This company has not complied with this law. To verify registration requirements, contact the Attorney General by calling (916) 322-3360.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Atlas Mortgage

Atlas Financial

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 5011, Newport Beach, CA, 92628

Reputation Report

Atlas Mercantile

Complaints and Resolutions

Other Information