Complaints for Atlas Mercantile in Newport Beach, CA

1300 Bristol Street North Suite 100
Newport Beach, CA 92660 | Get Directions

(949) 760-7189

http://www.atlasmercantile.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company sends mailings offering debt consolidation loans for up to $15,000 and requires an advance fee, ranging from $39 for regular processing to $44 for rush processing. None of the complainants received the promised loan after sending in the required fees. Some complainants allege difficulty contacting company personnel regarding the status of their loans or to request a refund. Some complainants notified the Bureau they received a refund or were satisfied. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Atlas Mercantile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Atlas Mercantile complaints