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Audio Frequency II

25 inquiries |
Electronic Equipment Retail

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13537 Warwick Blvd
Newport News, VA 23602 | Get Directions

(757) 887-1187

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/27/2019 Sean B.

Con artist non trustworthy business

9/12/19 Paid $1700 for custom audio install on my 2008 crown Victoria. Install was to include 4 door speakers,deck unit,2 amps,2 subwoofers and customer box with full wiring. Left the car with shop all day. Arrived to sloppy wiring and was told it was due to equipment in my trunk in the way. Nobody called to ask to remove it or have me remove it. After pickup of the vehicle same day, car experienced electrical issues and had to have the audio equipment removed before car returned to normal. Tried to seek some reimbursement for repairs and recieved only store credit offer. Recipient says no refunds on amps and special items. I did not buy any special items or was not notified of any special items or any special items noted on the receipt. The box can be proven to be used and not new, front speakers didnt work, wrong gauge wire was used. Speaker box was not secured as asked in the trunk. Since filed a small claims court case against owner. Claim to wanna work with me but have recieved no counter offers or contact from the business.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Audio Frequency II closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an electronics store.

Primary Contact:	Percy Thomas (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Audio Frequency

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