Augusta Precious Metals ratings, reviews and complaints - Retirement Planning Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Augusta Precious Metals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Augusta Precious Metals is an education-focused gold IRA company known for transparency and integrity — a different kind of precious metals experience.

Primary Contact:	Customer Care
Business Started:	1/1/2012
Social:

About Augusta Precious Metals

Since 2012, Augusta has helped thousands of Americans understand gold IRAs and ask better questions to choose the right gold and silver provider.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from (as of June 2026):

--Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
--Investopedia: “Most Transparent,” 2022–2026
--Better Business Bureau: A+ rating, outstanding record
--Business Consumer Alliance: AAA rating, trusted reputation
--Trustlink: 5/5 stars
--Google My Business: 4.9/5 stars
--Trustpilot: 4.8/5 stars
--ConsumerAffairs: 4.8/5 stars

At Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95 of custodial and storage paperwork.

At Augusta, transparency means:
--Straightforward precious metals pricing
--Streamlined account setup
--Detailed explanations
--Clear communication
--Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics. “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission — so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100 satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com
Support: [email protected]

--BBB: https://www.bbb.org/losangelessiliconvalley/business-reviews/gold-silver-and-platinum-dealers/augusta-precious-metals-in-beverly-hills-ca-260545
--Business Consumer Alliance: https://www.checkbca.org/report/augusta-precious-metals-100127007/reviews
--Google: https://plus.google.com/+Augustagoldira
--ConsumerAffairs: https://www.consumeraffairs.com/finance/augusta-precious-metals.html
--LinkedIn: https://www.linkedin.com/company/augusta-precious-metals
--YouTube: https://www.youtube.com/@AugustaPreciousMetals
--X/Twitter: https://twitter.com/AugustaGoldIRA

Interested in Augusta Precious Metals?
Contact them directly!

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Isaac Nuriani (President)

Kindra Foster (Sr. Communications & Special Projects Lead)

Kindra Foster (Marketing)

Kyle Stewart (Media Production Manager)