Augusta Precious Metals ratings, reviews and complaints - Gold, Silver, and Platinum Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Augusta Precious Metals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Experienced gold IRA company -- a leader in precious metals ethics & transparency. Top-rated by Money magazine, Investopedia, BBB, BCA, Trustpilot & more. Dedicated to customer education, exceptional service & satisfaction. Zero fees up to 10 years.

Primary Contact:	Customer Care
Business Started:	1/1/2012
Social:

About Augusta Precious Metals

Augusta Precious Metals is a leading gold IRA company known for its commitment to ethics, unparalleled customer experience and education, and dedication to transparency. A top-rated gold IRA provider distinguished by, among others, Money Magazine (Best Overall Gold IRA Company multiple years in a row), Investopedia (Most Transparent Pricing, same years), Better Business Bureau (A+ rating), and Business Consumer Alliance (AAA rating), Augusta is proud to offer the highest level of gold IRA services.

The company’s achievements are further reinforced by more than 1,000 five-star ratings highlighting its dedication to exceptional service. Augusta understands a gold IRA is a significant decision, and it continuously strives toward seamless, exceptional customer service.

Augusta is endorsed by football legend Joe Montana, a customer and the company’s paid ambassador. He asked his financial advisors to find the “best precious metals company in the nation” and they found Augusta.

Augusta is committed to providing robust education to help investors navigate the economy, precious metals and the gold IRA industry's pitfalls, lies, and scams. The company offers a 100 satisfaction guarantee, the industry’s highest buyback guarantee, and a 7-day money-back guarantee.

Qualified clients benefit from zero setup, custodian and storage fees for up to 10 years. Customers choose gold and silver assets from a curated selection of popular IRS-approved products. Augusta’s commitment to providing account lifetime support sets it apart from other gold IRA companies.

Contact Augusta Precious Metals today to take advantage of the company’s robust educational materials and learn more about adding this alternative layer to retirement savings.

As a leader in the retirement community, Augusta is committed to total transparency, simplicity and lifetime service to customers and their customized metals portfolios. They help educate consumers with robust website information, free guides and one-on-one webinars with their in-house economic analysts led by Harvard-educated director of education Devlyn Steele.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Isaac Nuriani (President)

Kindra Foster (Sr. Communications & Special Projects Lead)

Kindra Foster (Marketing)

Kyle Stewart (Media Production Manager)