148 inquiries | Extended Supplemental Warranty Programs | Business Alert
(949) 475-9500
http://www.autoonewarranty.com
Company Rating
D
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege misrepresentation concerning warranty coverage difficulty processing claims and excessive delays in receiving refunds. Other customers complain of difficulty canceling unauthorized credit card charges or that they receive repeated solicitation calls by telemarketers.~~The company responds to some complaints by agreeing to cancel warranty plans and issuing refunds or partial refunds. Allegations of misrepresentation by salespersons are generally not addressed. Some complainants dispute that they actually received their refund and advised our office that the company failed to send the refund as previously agreed. In some cases form letters were sent to complainants advising them of future delivery dates however at least in some cases the refunds were still not issued by the date indicated on the form letter.
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Company Info
This company's business is providing the sale of extended warranties for automobiles.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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This company sells extended auto warranty plans. ~~An auto service contract is a promise to perform (or pay for) certain repairs or service. Sometimes called an “extended warranty †a service contract is not a warranty as defined by federal law. A service contract may be arranged at any time and always costs extra; a warranty comes with a new car and is included in the original price. This separate and additional cost distinguishes a service contract from a warranty. ~~Before deciding whether to buy an auto service contract find out who backs the service contract? It may be the manufacturer dealer or an independent company. Many service contracts sold by dealers are handled by independent companies called administrators. Administrators act as claims adjusters authorizing the payment of claims to any dealers under the contract. ~~Costs will vary based on your cars’ model make and condition (new or used) along with the depth of the coverage and the length of the contract. Ask about deductibles and specifically what types of repairs will be covered. Few auto service contracts cover all repairs. Watch out for absolute exclusions that deny coverage for any reasons. For instance if the contract specifies that only “mechanical breakdowns†will be covered problems caused by “normal wear and tear†may be excluded. ~~Find out how claims are processed. Find out if you will need prior authorization from the contract provider for any repair work or towing services. Ask how long it will take to obtain authorization and whether you can get authorization outside of normal business hours. Under the contract you may have to follow all the manufacturer’s recommendations for routine maintenance such as oil and spark plug changes. Failure to do so could void the contract. To prove you have maintained the car properly keep detailed records including receipts. Find out if the contract prohibits you from taking the car to an independent station for routine maintenance or performing the work yourself. The contract may specify that the selling dealer is the only authorized facility for servicing the car. ~~Make sure you read and thoroughly understand the agreement and check that all verbal promises have been included. Do not sign a contract with blank spaces that could be altered or changed. Finally once the contract is signed keep a copy of it for your records.
Our files show disconnected phone numbers returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.
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