Complaints for Auto One Warranty Specialists in Irvine, CA

310 Commerce, Suite 150
Irvine, CA 92602 | Get Directions

(949) 475-9500

http://www.autoonewarranty.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning warranty coverage difficulty processing claims and excessive delays in receiving refunds. Other customers complain of difficulty canceling unauthorized credit card charges or that they receive repeated solicitation calls by telemarketers.~~The company responds to some complaints by agreeing to cancel warranty plans and issuing refunds or partial refunds. Allegations of misrepresentation by salespersons are generally not addressed. Some complainants dispute that they actually received their refund and advised our office that the company failed to send the refund as previously agreed. In some cases form letters were sent to complainants advising them of future delivery dates however at least in some cases the refunds were still not issued by the date indicated on the form letter.

Complaint Closing Statistics

0 complaints against Auto One Warranty Specialists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Auto One Warranty Specialists complaints