Autotronix ratings, reviews and complaints - Electronic Sound Systems and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege complications with installations, or that vehicles are damaged due to poor workmanship and negligence. Some customers complain that carpeting was not properly re-attached, dashboards and consoles were cracked or broken, or that faulty wiring caused damages to existing audio equipment already installed. Others customers complain merchandise is sold defective, or that items sold as new were actually reburbished or used. Many express dissatisfaction with the company's "no-refund" policy. A few report company personnel tried to initiate physical altercations when disagreements occured resulting in the customers filing Police reports. The company responds in most cases by making exchanges on defective items or offering additional repairs on components or installations. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response. One complaint remains unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Autotronix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling and installing car audio and home audio accessories.

Primary Contact:	Mohamad Abuabdo (Owner)
Business Started:	1/1/1990
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When considering purchasing a sound system, we suggest comparative shopping to find the best system at the most reasonable price. Ask about the company's warranty, refund, and exchange policies. Carefully consider the information before making a buying decision. There's no guarantee that something is a good deal just because it is advertised as such. Try to determine the relative value of an item before making a commitment to buy. Read the fine print on the sales agreement. Try to look for words like "reburbished," "close-out," "discontinued," or "off brand," especially when shopping for electronic equipment. Ask if the item comes with a warranty and where you'll get follow-up service if you need it.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Auto Tronix

Websites:
There are no additional web sites.

Contacts:

Jennifer (Complaint Contact)

Owner

Reputation Report

Autotronix

Complaints and Resolutions

Other Information